+90 212 438 52 11/12

Frequently Asked Questions

You can find the answers of mostly asked questions on our operation.

Terms & Conditions

Pets can be transported in the luggage compartment in the cage, the passenger responsible for the journey. Moving animals without cages is prohibited.
You can notify us by e-mail / telephone 24 hours before the change or cancellation of your transfer to "No Show", 3 hours before the cancellation and amendment request can not be accepted and you can not accept your invoice as It will be "No Show" .

Payments

If you want your invoice will be mailed to your address.
No prepayment • You can pay by credit card or cash during the transfer

Suggestions & Tips

In istanbul airport transfers, our refreshments are served hot and cold.

Travel Recomendations

You can make your reservations in a short period of time by visiting our website, www.kngtransfer.com, created for your requests. If you desire to contact our call center and inform your requests, our customer representatives will carry out your reservations and send you a confirmation mail confirming the correctness of the information.
You will receive pictures of our welcoming friends, photos of the meeting point of the airport, contact numbers of our welcoming staff, 7/24 0530 418 48 61 numbered Whatsapp Support Hotline, vehicle and driver details will be sent to you and you will be contacted if you contact them. Our welcoming staff will escort you to your car, you will leave your side when you meet our car and move to the destination. If you wish, you can meet with them before you start your journey and be confident that everything is alright, you can start your journey in peace.
In private transfers, your driver will be contacted by you at 15 minutes before your pick-up time and at the contact number that you have already sent to us and you will be contacted by our chauffeur. For delayed flights, our regional authorities will communicate with you for the next scheduled vehicle, and your change information will be forwarded to you as mail, SMS.
If you are contacted by us, you will be delivered to us by courier in the shortest time.
Airport Domestic Flights are scheduled for half an hour after your departure time, within 50 minutes after departure of your departure time for airline international flights and 15 minutes extra time from the time you tell us about your address transfers. We would like to inform you of any extraordinary circumstances by e-mail / telephone.
We kindly ask you to provide your baggage information according to the number of guests when making your reservations. Your vehicle will then be identified and reported to you according to your luggage status. If you do not have an extra baggage, your bill will be sufficient for your baggage.
If you have a mind-blowing, unrestrained situation along the way for your domestic and international transfers, "if it does not come to my vehicle", "if I can not reach the vehicle?" Our welcoming staff will wait for you at the meeting point by opening a specially prepared shuttle to your name by the hour your plane landed at the airport.